Unified Communications Solutions Should Be Tailored to the Workforce

Gary Barton
Gary Barton

Summary Bullets:

  • Most UK SMEs believe that improved collaboration tools are a critical part of a successful business.
  • There is a growing demand for collaboration solutions amongst UK SME employees, but personalities in the workplace will affect UCC adoption.

Unified communications and collaboration (UCC) solutions are gaining critical mass.  I have written previously that businesses may risk ceding the advantage to their competitors if they do not consider adopting UCC technologies.  However, this does not necessarily mean that a blanket rollout is appropriate.  Many providers now offer custom profiles for different types of employees, such as Virgin Media Business’ UC services for ‘desk huggers’ and ‘desk hoppers.’  However, enterprises should keep in mind that employees are not just their job description, but also different people as well.  A survey published jointly by BT and Avaya has highlighted, for example, that there is a generational gap when it comes to adopting and getting the best out of UCC solutions. Continue reading “Unified Communications Solutions Should Be Tailored to the Workforce”