- According to our recent analysis of global IP telephony and unified communications service providers, UCaaS is a key component of their cloud investment and rollout plans. This is typically based on the Cisco HCS platform and/or Microsoft Lync and sold on a per-seat basis with a choice of feature packages.
- All major carriers are investing in UCaaS, as the cloud and network are important for providing end-to-end service and SLAs. According to our research, IT service providers and system integrators are slower off the mark with UCaaS platforms such as HCS and tend to focus on private cloud solutions.
Unified communications as a service (UCaaS) provides customers with instant messaging, presence, audio, video and Web conferencing, and enterprise voice on a monthly ‘pay-per-user’ basis. Typically, customers have a choice of feature packages that can be tailored to different users. Continue reading “UCaaS Sales Grow as Enterprises Embrace Communications in the Cloud”