Summary Bullets:

• A total cost of ownership (TCO) analysis of a hosted contact center solution versus an on-premise offering can show cost reductions of 40% or more over the first three years of its lifecycle.
• A closer look at additional critical factors may show the trade-off between the two solutions as a toss-up for your company’s customer care environment.  Continue reading “Examining the Cloudy Economics of the Hosted Contact Center” →