Examining the Cloudy Economics of the Hosted Contact Center

K. Landoline
K. Landoline

Summary Bullets:

  • A total cost of ownership (TCO) analysis of a hosted contact center solution versus an on-premise offering can show cost reductions of 40% or more over the first three years of its lifecycle.
  • A closer look at additional critical factors may show the trade-off between the two solutions as a toss-up for your company’s customer care environment.  Continue reading “Examining the Cloudy Economics of the Hosted Contact Center”