Verizon Frontline Research Shows an Uptick in the Use of Advanced Technology by First Responders on the Horizon

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• Though just 12% of public safety workers currently use AI everyday, 46% anticipate it will become part of their daily work by 2030.

• With an increasing emphasis on using network-dependent technologies like connected cars and drones, network reliability – or the lack thereof – is the top concern of 67% of those surveyed.

As essential as first responders are, public safety officials aren’t necessarily known for deploying leading-edge technology. But results from the fifth annual Verizon Frontline Public Safety Communications Survey suggest this may be changing. The survey results of 1,028 first responders – i.e., EMS, fire, police, emergency management, public safety, and emergency communications workers – find that while advanced technologies like AI and drones are broadly used today, they expect wider implementation through 2030.

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OpenText Survey Shows AI is Driving MSP Growth but a Skill Deficit Remains an Issue

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• In its annual Global Managed Security survey of 1,019 managed services providers (MSPs) in the US, Canada, and the UK, security vendor OpenText uncovered a big delta between the desire to exploit SMB demand for AI-driven solutions and the capability of these providers to deliver the essential support.

• Approximately 92% said they are seeing growth driven by client interest in AI but only half have the adequate resources and expertise to help clients deploy these solutions.

Organizations of all sizes are boarding the AI bandwagon. For smaller businesses lacking internal AI expertise, adoption often requires the support of an external provider. Unfortunately, that same resource limitation also plagues many of the MSPs SMBs seek out for AI support. In a recent OpenText survey of 1,019 security practitioners, IT managers, and customer relationship managers, in the coming year 96% expect to see growth in demand driven by interest in AI. However, half said a combination of factors leaves them under-prepared to support SMB AI needs, including a lack of internal expertise, too many disparate tools to manage, and the lack of standardization across different client environments.

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Ransomware Spikes as Threat Actors Leverage AI to Launch Campaigns

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• Fueled both by its lucrative results and AI-driven toolkits that lower the barrier of entry for enterprising yet inexperienced bad actors, ransomware incidents are soaring.

• In 2024, ransomware drove 44% of data breaches around the world and accounted for 54% of those in APAC, according to the 2025 Verizon Data Breach Investigations Report (DBIR).

As is the case with any IT security breach, it is no longer a question of if but when an enterprise might be hit with ransomware. Motivated in large part by profit potential, cybercriminals are drawn to ransomware as a mechanism to extort money. As a result, ransomware incidents are on the rise with the 2025 Verizon DBIR finding the number has increased 37% in 2024 versus the prior year.

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Reality Check: Accenture Research Shows Enterprises Face a Security Deficit in the AI Era

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • In a survey of 2,286 technology and security-focused executives, Accenture reports that only 34% have a mature cybersecurity strategy.
  • Just 20% say they are confident in their ability to protect their generative AI (GenAI) models from a breach.

Artificial intelligence (AI) presents as a double-edged sword for many enterprises. The technology has the potential to revolutionize business processes and drive further innovation but is protecting the model from advancing threats that could compromise the integrity of data output. This is a daunting challenge that few organizations have a handle on today. Add threat actors harnessing AI for their own nefarious purposes to the mix, and the situation becomes much more daunting for the enterprise.

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Enterprises Take Up Arms Against Perilous Threats but Still Struggle with Unwieldy Security Tools

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • Enterprises are under constant threat with no signs of abatement. The Verizon 2025 Data Breach Investigations Report (DBIR) notes a 37% rise in ransomware versus 2024.
  • Cisco’s May 2025 State of Security Report found that 59% of the 2,058 security professionals surveyed spend excessive resources maintaining tools and affiliated workflows.

The nature of cybersecurity is dynamic, as the threat landscape is in constant flux, making the discipline a daunting exercise environment for security practitioners. Even well-resourced organizations struggle to manage risk effectively as bad actors apply a combination of advanced technology and sophisticated techniques to exploit enterprise vulnerabilities. Verizon’s 2025 Database Investigations Report (DBIR), an examination of 22,052 security incidents, 12,195 of which were verified to be data breaches, found that in 20% of all breaches, vulnerabilities were the entryway for a breach. This makes it the second most common initial avenue for a breach, just behind credential abuse.

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Facing an Exodus of Healthcare Workers, Providers Turn to AI but are Overlooking Important Strategic Elements

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

  • With the demographic that represents the biggest healthcare consumer spiking at the same time hundreds of thousands of healthcare workers are leaving the sector in droves, the industry is looking to artificial intelligence (AI).
  • An Accenture survey of healthcare provider executives found that while most are piloting AI projects, the ad hoc approaches many are taking may find them coming up short of their full potential.

There is a perfect storm hitting the healthcare industry. The population of 60- to 90-year-olds, the largest users of healthcare services, is projected to spike by 45% over the course of the next 20 years. This comes as a post-pandemic flight of healthcare workers is happening. The National Council of State Boards of Nursing (NCSBN) projects that 900,000 nurses in the US will leave their positions by 2027.

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US Federal Government Demands IT Consulting Firm “Defends the Spend” in a Bid to Take Back Some of the $65 Billion Committed to Contracts

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• The US administration is making clear its aim to improve government efficacy and slash expenses across the board.

• In IT, the General Services Administration (GSA) singled out its 10 largest consulting partners, demanding they justify their contracting value to reduce the current $65 billion public sector spend.

Change is inevitable with administration transitions, but the sharp pendulum swings the Trump US presidency brought with it have been swift and dramatic. There is no surprise that cuts were coming, but the shock is the speed and scale at which it is happening, and the profound impact these moves are having on IT specifically.

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New IBM Research Puts a Fine Point on How Complexity Impedes Effective Cybersecurity

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• IT security teams contend with managing dozens of individual security solutions, often with less than stellar results.

• In a recent study conducted by IBM and Palo Alto Networks, 52% of the surveyed executives call out complexity as being the biggest obstacle to effective security.

Cybersecurity has never been a simple exercise. As enterprises have evolved to become distributed and virtual, the perimeter has faded, and IT has had to find new ways to protect enterprise assets. The move to hybrid and remote operations in recent years has only complicated this further. Add budget pressure and limited internal security expertise, and the pressure becomes that much more intense.

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The World Economic Forum Releases its 2025 Cybersecurity Outlook, and the New Year Looks Complicated

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• In its report on the outlook for cybersecurity in 2025, the World Economic Forum observed enterprises are contending with a daunting threat environment while simultaneously trying to cover gaps in their internal security skill sets.

• Based on a survey of 321 security professionals and more in-depth interviews with 43 CISOs, the research highlighted discrepancies in the level of confidence in their cyber resilience by organizational size.

Findings from the World Economic Forum (WEF)’s Global Security Outlook Report 2025, conducted in partnership with Accenture, underscores the challenges enterprises and smaller organizations are facing amid global turmoil, relentless threat actors, and fast-evolving technology innovation. The results of the WEF survey of security professionals in 57 countries also show major differences in organizations based on size. Thirty-five percent (35%) of small organizations are concerned that their cyber resilience is lacking, seven times more than in 2022. Large enterprises report the opposite, with half as many saying their cyber resilience was unsatisfactory.

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Cyberattack with China Ties Against Major Telcos May Have Tapped into Critical US Federal Government Data

Amy Larsen DeCarlo – Principal Analyst, Security and Data Center Services

Summary Bullets:

• In a published blog, Lumen says its Black Lotus Labs has identified an active exploitation of a zero-day vulnerability in its Versa Director servers, which orchestrate its SD-WAN network services.

• Though the company, attributing the attack to threat actors Volt Typhoon backed by China, didn’t specify which of its clients would have been affected, others suggest the attack may have penetrated the infrastructure supporting sensitive government wiretapping communications.

Reports circulated this summer that state-sponsored cybercriminals connected to China hacked into US federal government resources via major telecom providers’ networks. Last week, it was revealed by several journalism sources including the Wall Street Journal that the target of the activity was federal government communications related to court-ordered network wiretapping applications that the hackers accessed through AT&T, Lumen, and Verizon’s networks. Though no one with direct knowledge of the situation was named, anonymous sources say the threat actors could have been tapped into the networks months ago.

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