Apple Business Chat: The Next Big Disruptive Force in Customer Service?

T. Banting

Summary Bullets:

• Apple Business Chat will launch in 2018; it will allow businesses to add live support features that enable customers to communicate, utilize Apple Pay and more.

• Any iOS 11 user will be able to start a chat thread with businesses they find through Siri, Maps, Safari, and Spotlight search.

The Internet revolution has transformed the way customers shop, share their experiences and look for support. Websites, mobile apps, and social platforms shape the way customers do business. Different customers have different communication preferences and in today’s digital environment, many companies are recognizing this shift in customer preference and are implementing new technology to foster greater customer engagement.
Read more of this post

Salesforce Dreamforce 2017: Salesforce DevOps Focus Acknowledges Next Phase of Cloud Development

C. Dunlap

Summary Bullets:

• Salesforce Lightning brand leveraged to promote low-code, customization capabilities

• Salesforce DX emphasizes advanced dev tools: CLI,, repackaging/distribution

Amidst all the hoopla of a big city mega conference which attracts 135,000 attendees were some very important points about how developers and operations teams wish to proceed over the next year with their cloud native app development/deployment projects. Read more of this post

What Anna Karenina Can Teach Telcos About Scale and Success in the Internet of Things

I. Grant

Summary Bullets:

• When there are more ways to go wrong than right, only the very brave take up the challenge.

• Specialization offers a viable risk mitigation strategy, but choosing it is hard.

Tolstoy opens Anna Karenina, “Happy families are all alike; every unhappy family is unhappy in its own way.” By this he means a family must satisfy all of a number of criteria in order to be happy; a failure in any one leads to unhappiness. Thus there are more ways to be unhappy than happy. Read more of this post