The latest OpenStack Summit highlighted the need to improve integration between OpenStack and external technologies for managing containers and edge IT environments.
The November Summit also saw a change in the language that’s used to define OpenStack development initiatives, to focus less on projects and more on use cases such as containers and edge infrastructure.
News stemming from the November 2017 OpenStack Summit in Sydney, Australia, reflected the maturity of the OpenStack platform and the stability of its core technologies: Nova for virtual machines, Swift for object storage, Cinder for block storage and Neutron for SDN. However, the Summit discussions also reflected an acknowledgement of the limits of OpenStack and the need to ensure the stack’s integration with a host of additional technologies – including technologies for managing applications and containers and those that support the successful operation of edge IT environments. Continue reading “OpenStack Sydney: Community Raises a Call to Action for Improved Integration with Non-OpenStack Technologies”→
• Apple Business Chat will launch in 2018; it will allow businesses to add live support features that enable customers to communicate, utilize Apple Pay and more.
• Any iOS 11 user will be able to start a chat thread with businesses they find through Siri, Maps, Safari, and Spotlight search.
The Internet revolution has transformed the way customers shop, share their experiences and look for support. Websites, mobile apps, and social platforms shape the way customers do business. Different customers have different communication preferences and in today’s digital environment, many companies are recognizing this shift in customer preference and are implementing new technology to foster greater customer engagement. Continue reading “Apple Business Chat: The Next Big Disruptive Force in Customer Service?”→