Variety Is the Spice of Life for AI, Particularly in Humanizing HR

B. Shimmin

B. Shimmin

Summary Bullets:

  • Digital assistants like Microsoft Cortana are a lot like people in that they are the most interesting when they specialize, and when they become experts in a given field.
  • This is the case with human resources (HR), where there are many AI-driven chatbots available, each able to answer specific problems (like employee feedback) or support specific constituencies (like millennial employees).

If there’s one lesson to be learned from this week’s announcement that Microsoft Cortana will be able to converse freely with Amazon Alexa, it’s that AI-driven personal assistants – like people – do well to specialize. Cortana is quite adept at setting appointments and Alexa is pretty good at turning lights off and on. But don’t ask Cortana to turn down the heat or Alexa to set up an Outlook meeting. Like people, AI platforms grow up under very different circumstances, each with its own unique philosophy, friends, and culture (in the world of IT, ‘philosophy’ means AI algorithms, ‘friends’ equals data sources, and ‘culture’ means domain of expertise). Read more of this post