• In 2017, enterprises should expect more integration between UC platforms and applications and services such as CRM, Salesforce, and workflow tools.
• Enterprises should begin to talk to ICT providers about their plans to deliver RCS-enabled collaboration services.
In many ways, 2016 has been a quiet year for unified communications and collaboration services. Although Broadsoft has made good progress in becoming the most popular vendor in the SME sector, Microsoft and Cisco remain the dominant market forces. Mitel deserves an honourable mention and remains a keen competitor, whilst Avaya’s struggle to make progress in the hosted UCC space, despite its contact centre strengths, has contributed significantly to its present challenging situation. Google enjoyed a positive 2016. Its market penetration remains modest, but publicised case studies of Google-based collaboration solutions are becoming more common, particularly in the public sector in geographies such as the UK. The newly branded G-Suite offers a genuine alternative to Microsoft Office 365. Although Google’s proposition must still sit alongside a hosted voice and UC solution from another vendor, its collaboration features make it an option that should be considered by all enterprises. Continue reading “Collaboration Trends for 2017: What Enterprises Should be Looking for”