Enterprise IoT Platform Enhancements Enrich Usability, Security, and Application Breadth

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• IoT platform vendor dropouts were in the news in 2023, suggesting not only consolidation but reduced demand and profitability concerns.

• While hyperscalers remain leaders, industrial stalwarts such as PTC, Software AG, and Siemens are still innovating and enhancing platforms with security, easy of use, and integration with adjacent products in their portfolios.

Over the last year, the most compelling changes in the market for enterprise IoT platforms were the dropping out of key vendors including Google Cloud IoT (in August 2023), presumably based on lack of revenues/profitability; the decommissioning of most services from SAP’s IoT PaaS offering, announced at end-2023; and IBM’s winding down of its Watson IoT platform service in December 2023, with IBM focusing instead on offering IoT capabilities via its hybrid cloud solutions and software. In addition to these dropouts of platforms, which focused on IoT application enablement, products focused on connectivity and device management, such as the Ericsson IoT Connectivity platform, changed hands, having been sold to IoT MVNO and platform vendor Aeris. Some of the other original leaders have also marginalized their IoT offerings, embedding them in vertical solutions, or combining IoT with big data and AI tools, positioning IoT primarily as a data collection enabler. Industrial stalwarts Software AG and Siemens, however, are becoming innovators in this market, with good reviews for functionality, vertical solutions, and contributions to positive ROI.

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Mobile Operators Announce Few New Private Network Services but Note Diverse Trials and Customers

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• Since October 2023, there have been few public announcements of new private wireless services or enhanced capabilities of existing services from key mobile operators in the US and Europe.

• However, operators have announced interesting new trials or commercial launches of private 5G, expanding use cases in verticals that ranged from automotive to retail, heavy industry, event venues, universities, ports, and utilities.

Recent PCN Announcements

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Fewer ITSP Announcements on IoT Services in H2 2023 Doesn’t Mean IoT is No Longer Important

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• In H2 2023, there were fewer public announcements of new services leveraging IoT from ITSPs than in previous periods.

• IoT is not new (or as exciting as AI) and so is not frequently featured in press releases these days. However, as 5G/5G SA, FWA, private networks and IoT-enabled sustainability use cases were positive enablers of IoT momentum in 2023, IoT remains important to both mobile operators and ITSPs.

IT Service Provider IoT Announcements in 2023

December 2023: Accenture and Mujin established Accenture Alpha Automation, a JV for the manufacturing and logistics industries. It will help companies automate management infrastructure with solutions that combine data from manufacturing and logistics operations with management data. The JV is owned 70% by Accenture and 30% by Mujin.
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Operators are Busily Adding Technology Enhancements and Alliances to Enhance IoT Portfolios

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• Although IoT services are growing in numbers of deployments and connections, there are not generally many new service announcements from operators.

• Over the last six months, there was a lot of news centered mainly on technology trials, solution partners, and new customer deals.

In H2 2023, there was news on IoT from US and European operators, but it centered mainly on technology trials, new solution partners, and new customer deals that feature other technologies such as private networks that may include IoT elements.

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US Business FWA Services Show Strategy Disparity Among Operators

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• Verizon discloses progress in business FWA (LTE/5G business internet) every quarter and has added 133,000 business subscribers in Q3 2023.

• AT&T and T-Mobile tout consumer FWA progress but do not disclose business FWA stats. Can the market be so different for these three service providers?

FWA is considered a growth market for US operators, and on the consumer side, it is already threatening cable operators that are determined to maintain their broadband advantage while potentially dabbling in their own FWA initiatives.

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Private Wireless Networks Growth Advances Slowly

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• Operator announcements since Q2 2023 have not yet proven that private wireless networks are taking the world by storm as US and European operators have only touted a sprinkling of new deals.

• Operators anticipate substantial future revenues for 4G/5G private and hybrid private/public connectivity as well as for advanced beyond-connectivity services, but traction remains spotty. Most recent announcements are on technology advancements or partnerships.

The past six months haven’t quite proven that private wireless networks are taking the world by storm as US and European operators only touted a sprinkling of new deals. However, they still anticipate substantial future revenues for 4G/5G private and hybrid private/public connectivity as well as for advanced services for private network design, testing, PoC, integration, application enablement, edge computing, and ongoing management. Technology enhancements and partnerships made up the bulk of announcements.

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IT Service Providers Announce Alliances, Acquisitions, Labs, and Services to Fortify IoT and Adjacent Digital Transformation Initiatives

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• In 2023, the IoT market has faced some headwinds. While cellular connections grew in the low double digits year-on-year for industrial use cases, many operators and vendors are seeing only moderate revenue growth. Several key IoT platform providers sold off or discontinued offerings.

• IT service providers, however, continue to play a critical role in successful IoT deployments that are often part of larger digital transformation deals.

Regardless of the difficulties in monetizing some segments of IoT, key vendors, operators, and IT service providers continue launching new services, striking new alliances, and making significant acquisitions to improve their capabilities. The following announcements were made in 2023 by leading IT service providers that are active in the IoT market.

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CSPs such as Vodafone Business International Provide Services to MNCs Headquartered Outside Their Footprint

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• Many regional telcos serve MNCs headquartered outside their network footprint but need to communicate globally.

• Vodafone Business International is a successful example of this, offering SD-WANs, IoT, and device lifecycle management in addition to connectivity services to 400 businesses.

Communications service providers (CSPs) often derive revenues from multi-national companies (MNCs) that are headquartered outside the CSPs’ footprint. They may provide fixed or mobile connections that originate or terminate on their network. Target companies have facilities, customers, or supply chain partners in countries where they do business or need to frequently communicate with but where they do not have their headquarters location. Simple roaming relationships for mobile communications can provide global or near-global access for basic voice, data, and internet access; however, more complex, secure, reliable, ‘always-on’ communications are often required. For example, The FreeMove Alliance, a mobile telecommunications alliance between Deutsche Telekom, Orange, TIM, and Telia, serves as a mobile services hub that helps the top 500 MNCs in Europe optimize their investment in mobile connectivity by offering them global access to reliable networks through a central point of provisioning, management, and support.

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US IoT MVNO Market Continues to Evolve Through M&A

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• Leading US IoT MVNOs are adapting to uncertain market conditions by being acquired, or acquiring, other companies or assets.

• IoT services remain a growth opportunity, but consolidation may be the only way to stay in the game.

Industrial Internet of Things (IIoT) mobile virtual network operators (MVNOs) play an important role in expanding the reach of enterprises looking to connect devices across the world, primarily via cellular technologies. They also expand mobile or fixed operators’ footprints as a partner or sell directly to OEMs that use eSIMs/iSIMs for widespread, easy-to-use connectivity. Customers often use MVNOs for seamless connectivity in regions where a single carrier cannot provide service. MVNOs also may partner with satellite providers or have their own satellite connectivity services, ideal for markets where cellular service is spotty or unavailable such as maritime environments.

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IIoT Service Providers Seek Revenue Growth Through Vertical Solutions and Service Enhancements

Kathryn Weldon – Research Director, Business Network and IT Services – Americas

Summary Bullets:

• While IoT services and connections are growing, GlobalData forecasts that connectivity revenue growth (five-year CAGR of 6%) is lower than other aspects of IoT growth (five-year CAGR of 10%). This is partly due to lower ARPU as IoT connectivity (e.g., for LP-WANs) becomes less expensive.

• To expand services and add revenue, operators are partnering with vertical industry experts, adding technology enhancements to improve operations and customer ease of use, and offering edge services and private networks that complement IoT solutions.

Over the last six months, IoT announcements from AT&T, Verizon, Deutsche Telekom, Orange, Telefónica, Vodafone, Tata Communications, and Telstra included the following:

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