Joel is a Research Director in the Business Network and IT Services team at Current Analysis. Joel and his team cover global and European providers of enterprise voice and data network services, as well as international wholesale carrier-to-carrier services. Additionally, Joel covers managed WAN solutions, including Ethernet and IP VPN, and innovative developments in wholesale carrier services.
In the below pie-chart (source: GlobalData Multi-Client Survey, October 2017), we asked a large pool of multinationals the following question:
Do you have a managed services provider (MSP) who helps operate your network?
74% said ‘yes’, while the remaining 26% said ‘no’.
Our conclusions for the majority 74% positive response is that this is driven by the need for an integrated portfolio of services and fast responses for adjustments, maintenance, and repairs. We understand from respondents that network complexity is a hassle that they struggle to cope with, and that with digital transformation paths this complexity is only compounded.
We also think that this 74% penetration gives MSPs an ideal platform from which to expand into existing accounts with more services. SD-WAN implementations are a great vehicle for this, with central orchestration and more deeper management functions more effective for flexible real-time changes – including technical ones to network nuts and bolts and commercially with more pay-as-you-go and ‘as-a-service’ options. This opens up opportunities for service providers to move up the value chain in various areas, including for example professional services. In the same Multi-client Survey, the following graph demonstrates the types of partners that businesses use for. Continue reading “SD-WAN Value Blog Part 2: Managed Service Provider Opportunities to Drive Value”→
SD-WAN gives managed service providers opportunities to drive customer loyalty and move up the value chain.
Staying in one place is no longer an option in the managed WAN services segment.
An agile network is essential for enterprises wanting to be the champions of great customer experience within their specific segment.
Moving Up the Value Chain
SD-WAN offers managed service providers considerable opportunities to drive loyalty from clients as well as offer multiple layers of value-added products around data center and cloud, WAN acceleration, applications performance management, and firewall security. In fact, these are already table stakes in the market today. Many physical appliance-based network features and functions are increasingly becoming available as software-defined network services, in the form of more unique and BYOD-style VNFs being part of expanding menus. Continue reading “SD-WAN Value Blog, Part 1: Evolving the WAN to Drive Customer Experience Transformation”→
• Many enterprise IT departments find their current WAN solutions unwieldy when it comes to adding, or reducing, the number of connected sites. SD-WAN solutions should provide greater agility for turning up new branch sites.
• Service orchestration and a single-pane online tool for managing circuits and path-selection for critical apps also give greater functional agility.
SD-WAN services are becoming more widely available across the globe, with large global and smaller regional service providers increasingly including various SD-WAN options from within their portfolios examples include AT&T, Masergy, Colt, CenturyLink, Tata Communications, and NTT Communications. In parallel with such activity in the operator community, there are dozens of SD-WAN platform developers in the market, such as Nuage Networks (a Nokia company), Versa Networks, VeloCloud, and Viptela. The landscape makes it confusing to understand which type of SD-WAN supplier to work with, and thus businesses need to conduct conversations with several vendors from the categories above before making a choice. One theme remains constant: enterprise clients need to understand the network transformation path they intend to take in order to achieve a robust SD-WAN overlay. IT department heads can look at the functional positives that SD-WAN may bring and line these up with requirements. Continue reading “SD-WAN Buyer’s Guide Part 2: Exploring the Potential Functional Benefits”→
SD-WAN complements dedicated IP/MPLS VPNs; it’s a case of different horses for different courses, with certain parts of the IT estate benefiting from both technologies.
SD-WAN services offer rapid turn-up for multiple branch sites where typically there might not be an IT technician on site.
SD-WAN solutions can be crafted to give cost-effective and agile support for leveraging IaaS environments, and will typically support traffic optimization and robust security.
Software-defined wide-area networking (SD-WAN) services received enormous marketing attention during 2016, as various providers and operators sought to gain mindshare among their potential customer bases. As we proceed through early 2017, it is now clear that SD-WAN services can be sourced from a wide variety of company types including telcos, platform developers, hardware manufacturers, cloud providers and software developers. For the average IT manager, this has made the market landscape difficult to understand and navigate to find a solution. Continue reading “SD-WAN Buyer’s Guide: A Summary of Potential Technical Benefits”→
• Zero-touch provisioning (ZTP) enables the customer to implement WAN circuits without requiring any manual intervention
• SD-WAN products are increasingly available from global service providers and ‘automated zero-touch deployments’ will become standard features in WAN offerings during 2016-2017
• Market disruptors such as VeloCloud and Glue Networks tout zero-touch capabilities in their SD-WAN proposals
ZTP is not a brand new concept to the IT world; it is just late to the game with respect to data networks. Server provisioning moved to virtualized models, using zero-touch and automated processes, early on in the evolution of IT; and these capabilities are now extending into data networking. For the purpose of this blog, the principles of software-defined networking are the abstraction of three planes: management, control, and data, applied to a specific enterprise WAN. Virtual network functions (VNFs) are not the primary focus of this blog. Continue reading “Zero Touch Provisioning (ZTP) Begins to Enter the Scene in Software-defined Enterprise WANs”→
Satellite technology advancements, including steerable beams as well as new middle Earth orbit (MEO) and low Earth orbit (LEO) constellations, can potentially benefit businesses with cost-effective, low-latency, high-speed connectivity.
Satellite innovation can open new enterprise-grade applications leveraging lower costs and higher performance, such as deploying satellite backup in case of terrestrial network outage and expanding target markets for cloud computing services.
Robust connectivity to the Internet worldwide remains elusive despite the aggressive efforts of pioneers such as Google and investment partner Fidelity. There are vast expanses of land and sea where the choice is between high-latency (up to one second per hop) GEO satellites, or lower-latency but very narrowband LEO or MEO constellations such as Orbcomm, Globalstar or Iridium. Continue reading “Is It a Bird? Is It a Plane? No, It’s a Google/SpaceX Satellite!”→
There were numerous high-profile breaches in 2015, such as Sony and VW.
Breached data events have driven up the importance of enterprise ICT security, with new threats emerging as more companies allow end users to bring their own handhelds and use their own apps.
There is a growing focus on threat intelligence.
The enterprise segment is evolving towards an ‘open enterprise’ environment, whereby the staff are able to use their own mobile handsets and leverage whichever apps they choose to do business. The ‘bring your own device’ (BYOD) environment opens new chinks for cyber-criminals to try to exploit, which in turn drives the company security officer to seek better methods for securing the integrity of corporate data. The increasing number of security incidents in 2015 is driving demand for security services, with a corresponding jump in allocations of ICT security spend. Continue reading “The Impact of Embracing the Open Enterprise and Permitting BYOD on Corporate Security”→
KPN’s retrenchments are a response to the shift from circuit to packet switching technologies, increased competition, and the lower margins available now.
KPN has got some fat in its balance sheet; its next move will be vital to its future.
The reorganisation of KPN’s staff, with the net loss of 380 jobs just before Christmas, is harsh for those who face a bleak winter, but it seems mild in comparison with what other operators have gone through moving from circuit switching to packet switching. But that’s not the only problem KPN faces. Continue reading “KPN to Cut 380 Jobs – Then What?”→
Diameter signaling is very complex and can be costly for mobile network operators (MNOs) to deliver
Wholesale carriers are moving in to help solve these complexity issues on behalf of MNO clients, and in the near future more widely available 4G roaming will help business users be more productive while on the road
Whilst Diameter signaling and IPX seem purely technical terms that have little to do with enterprise IT and communications, the fact is, the implications of these technologies on the way we can be productive while on the move are considerable. Imagine leaving your home 4G network, getting on a plane to travel to another country, and within minutes of landing, zap! you are once again able to enjoy high-speed mobile access and enterprise-quality video and voice. However, users are going to have to be aware of how their cross-border ubiquitous 4G LTE mobile experience is going to cause a huge spike in the monthly bill. We are all familiar with the high data roaming costs that can come with mobile broadband roaming, and therefore the enterprise customer needs to be continually pushing mobile vendors for fairer terms and prices, and already begin conversations on cost effective widespread 4G LTE roaming. Vodafone, for example, has recently suggested that 4G doubles data usage and that it expects 4G to increase mobile data revenues, including roaming, even in the light of incoming EU roaming legislation. Continue reading “Diameter Signaling Over IP Exchange Promises Bright New Horizon for 4G LTE Roaming”→