As Principal Analyst within the Business Technology and Software group, tracks and assesses the rapidly evolving communications and collaboration marketplace. His areas of coverage include collaboration platforms, unified communications, video collaboration and social analytics
A 2014 study by Steelcase and Ipsos found that workers lost as much as 86 minutes per day due to noise distractions.
Companies should carefully consider sound masking and headsets with active noise cancellation (ANC) to maximize productivity for the various environments and work styles of their employees.
In open office environments today, many workers try to screen out distractions by immersing themselves in music underneath their personal headphones in an attempt to concentrate. Office acoustics definitely influence an organization’s efficiency; a 2014 study by Steelcase and Ipsos found that workers lost as much as 86 minutes per day due to noise distractions. Unfortunately, many companies adopt open office environments, as many as 70% of U.S. offices according to the International Facilities Management Association. That equates to days of lost productivity. Why then do we spend hundreds of thousands of dollars designing offices and equipping employees with the latest and greatest productivity tools only to ignore the working environment our employees have to endure? Continue reading “I Can’t Hear Myself Think! – The Cost of Lost Productivity in Open Offices”→
Mitel is offering a cloud-based platform that integrates Internet of Things (IoT) technology with call routing and call control applications.
Hub One is working with Mitel to voice-enable IoT devices at Charles De Gaulle airport and provides text-to-speech alerts on the opening of defibrillator cabinets.
At its Elite conference in San Antonio last week, Mitel disclosed details of its platform that integrates IoT technology with call routing and call control platforms. Utilizing IoT APIs that plug into its interaction engine and business rules engine, Mitel demonstrated how IoT can be integrated with real-time communications to literally give IoT devices a voice. On stage, Mitel showed how Amazon Alexa, mapped to Mitel’s AWS-based cloud service, could trigger mass notification messages to interested parties. While this specific demonstration sent out multiple notifications of bad weather alerts to those attending a picnic (very pertinent given San Antonio’s weather!), Mitel’s IoT infrastructure is being utilized in perhaps a less frivolous way at France’s largest and most important airport – Charles De Gaulle (CDG). Continue reading “‘Mitel or MI-o-Tel?’ – Adding a Voice to IoT”→
• There will be a resurgence in the suite versus best-of-breed debate, as organizations look to simplify and rationalize their IT environments.
• A combined ‘best-of-suites’ approach is likely to dominate until vendors can eliminate redundant functionality and provide better integration within their single offering.
Recently, there have been some significant advances in the team collaboration space from Google and Microsoft. This burgeoning market has seen some early pioneers (e.g., Slack and Atlassian HipChat), garner considerable success; however, history oftentimes shows that latecomers grow to dominate markets and both Google and Microsoft have advantages that do not apply to the likes of these first movers. Google and Microsoft have significant customer bases, strategic partnerships, plus the combined assets of their respective G Suite and Office 365 services. Indeed, application and service integration is a key selection criteria for team collaboration apps and consequently, purchases are likely to be influenced by a customer’s preference for a specific office productivity suite vendor. Continue reading “Google and Microsoft: Suite Spots for Team Collaboration Apps?”→
IBM has much to do to ensure Watson Workspace is comparable to other competing services already established in the market prior to its mid-2017 release.
IBM’s unique differentiation is in the power of Watson Workspace Services APIs – utilized in Watson Workspace and made extensible to other platforms.
With IBM Connect 2017 (IBM’s conference dedicated to all things collaborative) at a close, I have some time to digest and share my reflections regarding Watson Workspace. Anchoring on the Watson brand (yes, that 2011 computer champion from Jeopardy!), Workspace is one of a long line of collaborative team apps made famous by market-making vendor Slack. Currently in private preview, Watson Workspace is far from a finished service; indeed, compared to many of its counterparts that offer real-time communication alongside collaboration (e.g., Alcatel-Lucent Enterprise Rainbow, Cisco Spark, Slack, Unify Circuit, etc.), Watson Workspace could be dismissed as a rudimentary persistent chat service. However, IBM is leveraging its Watson might to differentiate through ‘cognitive’ computing (as opposed to the artificially intelligent bots offered by all too many vendors), while integrating with other companies such as Box, GENBAND, Cisco, Vidyo, Zoom and over 500 ecosystem partners exposed through IFTT, Workato and Sapho web automation services. Continue reading “Question: What Is Watson Workspace?”→
• 2017 is likely to see more innovation in the field of integrated communications (embedding click to collaborate functionality within business applications) which may incorporate Communications as-a-Platform (CPaaS).
• In order to support digital transformation initiatives, enterprises will be faced with a re-platforming choice – arguably this is likely to be a cloud-based team collaboration application.
Season greetings! It’s that time of the year where analysts start looking towards the year ahead and dust off their crystal ball to offer vendors and customers an insight into what’s to come. As we look at 2017, two key collaboration and communications trends emerge:
1. There is a move away from innovation in united communications (UC) and towards a new category of integrated communications.
This trend is triggered by the need for companies to squeeze additional productivity from their businesses and this is driving a need for integrated communications. This is not merely limited to providing click to collaborate features in office productivity applications (such as Microsoft Office and Google G Suite), but also to home-grown applications and mobile apps. Consequently, this requires an extensive range of APIs for developers to leverage and potentially, a new platform: CPaaS. This has the potential to disrupt the traditional UC market considerably which has hitherto focused on the unification of numerous real-time modalities (voice, video, instant messaging and conferencing) into one client. CPaaS essentially allows developers to embed real-time communications functionality directly into business applications, circumventing the need for premises-based PBXs or UC servers.
• Organizations should understand how employees work, what they need to do their job effectively, and where they need to work to ascertain what they need to be more productive.
• Organizations should only consider new collaboration and communications applications with the endorsement of their employees.
Many workplaces face daunting challenges today, including employee engagement, time management, and overwhelming workloads. And unfortunately, many vendors sell collaboration and communications technology as a panacea and not the business tool it really is. Communications and collaboration today is a combination of synchronous (i.e., communicating at the same time), and asynchronous tools; however, forcing people to use a tool that does not fit their personal preference inhibits their productivity. Some companies still try to force employees to adhere to standard platforms (e.g., email, unified communications, corporate intranet, etc.); however, consumer technology has made a strong presence in our everyday lives and subsequently, has made its way into businesses too – not only in terms of hardware preferences (e.g., smartphones and tablets), but also services. In an attempt to make themselves more productive employees are circumventing IT and embracing non-sanctioned applications (e.g. Skype, Facetime, HipChat, Slack, etc.), a phenomenon known as ‘shadow IT’. Continue reading “Platform, Person, Place: The Recipe for Productivity”→
Many enterprises are so hampered by traditional, inflexible IT models that they’re eager to jump into the cloud and start reaping the benefits.
Some customers still have security and privacy concerns, and will continue to err on the side of caution by favoring private cloud or on-premises deployments.
Having attended two large industry events this month, it is clear that public cloud services are top of mind for many customers and a trending topic for 2016. Indeed, both Enterprise Connect and Jive World abounded with customers adopting public cloud collaboration and communication services. Cloud adoption in 2016 seems more tangible compared to the hype of last year and the momentum is staggering. While customers believe the cloud offers lower total cost of ownership, productivity improvements and increased flexibility, I also discovered two other themes worth mentioning. Continue reading “2016 Collaboration and Communications Forecast: Cloudy with Outbreaks of Hybrid?”→
Jive Software recognizes the collaboration market is particularly dynamic and has taken steps to realign and capitalize on that change; consequently, the vendor’s new packaged solutions address specific line-of-business issues and key verticals.
Demonstrating tangible business value to specific departments and verticals markets is expected to result in an easier sales cycle (and subsequent broader adoption) compared to the wholesale enterprise implementation of social collaboration platforms.
Last week during Jive Software’s FY 2015 Business Update, the vendor announced its end-of-year results and that it will focus on simplifying its packaging and promotion through 2016. While Jive’s full-year 2015 earnings showed improvement (10% year-on-year revenue growth of $195.8 million), the company anticipates a return to profitability by Q4 2016; indeed, the Business Update call highlighted to me that Jive Software recognizes the collaboration market is particularly dynamic and the company has taken steps to realign and capitalize on that change. While it has been common practice for organizations to start their adoption of social collaboration platforms with simple features and small intranet group deployments, Jive’s new packages address specific line-of-business issues and key verticals: namely, Jive for Healthcare Collaboration (capitalizing on the success the vendor has had with deployments at Trinity Health and MD Anderson to support care coordination and enhance clinical productivity), Jive for Employee Engagement (an internally focused solution based on Jive-n for HR departments), and Jive for Customer Engagement. Continue reading “Jive Software: Repackaging, Repricing, and Imminent Resurgence?”→