Amdocs Microservices360 Gives Service Providers the Flexibility to Expand Their Enterprise ICT Portfolios Modularly

A. Amir

Summary Bullets:

  • Amdocs Microservices360 gives carriers the flexibility to expand their enterprise portfolio modularly and offer integration between services.
  • he platform has various microservices and supports the latest technologies, such as open source, DevOps, pipeline automation and cloud deployment.

Amdocs shared Microservices360 and other solutions at its recent Asia-Pacific event (for more about the event, please see: “Amdocs APAC Summit 2018: Enabling Carriers to Drive Enterprise Digital Transformation,” July 23, 2018). Microservices360 supports open source technologies, the DevOps lifecycle and Red Hat OpenShift for CI/CD pipeline automation and flexible deployment (on-premises or cloud). The microservices include catalogue, order, payment and partner management. While the focus has been on carriers’ consumer segments, the platform can also enable carriers to expand and enhance their enterprise portfolios.

Platform for Service Providers to Expand and Enhance Their Enterprise Portfolio

Amdocs Microservices360 consists of various services, offering carriers the option to select the services they need and expand based on their market needs, internal strategy and budget. For example, a carrier can use a set of microservices such as service catalogue, creating account, ordering and payment to offer a basic fleet management solution as part of its IoT offerings. As adoption and demand grow, the carrier can add more microservices such as new connections, real-time control and monitoring of connections through a portal to provide more features to the solution. The carrier can also add new services (e.g., another IoT solution for a different use case) using a new set of microservices run on the shared platform. The DevOps lifecycle coverage accelerates time to market and enhances processes through automation tailored for service providers’ needs. This enables carriers to manage their resources efficiently in a pipeline for product and marketing and minimise loss due to low take-up and adoption, thus achieving the expected ROI in shorter period of time.

Service Orchestration

Most enterprise applications are still monolithic and vertically based today. However, as adoption increases, there will be multiple applications deployed by a single enterprise across its business functions. This drives the need for service orchestration for efficient resource management and better business outcomes. While the microservices concept is not new, integration between different systems even by the same provider is still a major challenge. Through its container architecture which decouples the functional and business logic from the resource management and other components, Amdocs Microservice360 enables carriers to run multiple microservices for different solutions concurrently with a shared database. For example, a manufacturer with a smart factory solution and fleet management can have the two solutions integrated instead of running in siloes. This enables the manufacturer to have an end-to-end view of its operation. This might include everything from having visibility over assembly line processes and the ability to communicate with partners and suppliers in real-time through to the packaging, logistics and last-mile delivery of the finished product. The end result is improvement in operational efficiency, which is important given the wafer-thin margins in some plants. While the platform integrates with any other systems, carriers with Amdocs business support systems (BSS) will have an additional advantage when integrating it with these systems because existing databases can be linked to new services seamlessly to offer a wider view of customers, such as spending behaviour and end-to-end (inter-services) usage trends. These additional insights can be integrated with analytics and offered to the customers through a portal for enhanced service management. Having the two systems from the same provider also offers better interoperability, which often results in faster time to market for new products or services and better service management.

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