Progress Software Goes After Salesforce Lightning with UI Customization Vendor Acquisition

Charlotte Dunlap

Charlotte Dunlap

Summary Bullets:

  • The client-side app development tools trend continues following Salesforce’s intimidating release of updated PaaS UI, Salesforce1 Lightning.
  • Progress Software continues a steady build-up of platform services and mobile app platforms, following three key acquisitions in a year.

The mobile app development trend continues around client-side tools that will serve LoB users within enterprises that are realizing the need for both external-facing and internal-facing mobile apps. Numerous front-end app platforms have been announced in recent months by practically everyone playing in the MEAP space, most prominently by Salesforce’s Lightning UI. Read more of this post

Honey, I Shrunk the Blade Server

Steven Hill

Steven Hill

Summary Bullets:

  • Does server vendors’ increasing focus on higher-density, multi-node server platforms actually reflect a growing need for them in the typical enterprise, or is it just a response to the IT industry’s fascination with high-profile, mega data centers?
  • Many of the new ‘multi-node’ servers that are appearing now come across as blade servers ‘lite,’ but it remains to be seen if they offer the same degree of flexibility, component redundancy and economy of scale as traditional blade systems.

I’ve been watching with great interest the new modular server systems being offered by big server vendors such as HP, Dell and Cisco, as well as a number of third-tier vendors, and I cannot help but be intrigued by the value proposition for these modular systems. Most are based on the extremely popular 2U server form factor and offer space for between two and eight server modules as well as aggregated networking and a fairly wide gamut of onboard storage options – all features that sound surprisingly similar to existing blade systems, but on a smaller scale. Read more of this post

M2M News: Accelerating Traction, App Development Tools, and Innovative Go-to-Market Strategies

Kathryn Weldon

Kathryn Weldon

Summary Bullet:

  • Current Analysis just completed its latest report updates on global M2M services offered by the largest Tier 1 U.S. and European operators.
  • Highlights include increased traction for ongoing initiatives, new application development platforms capabilities, and new end-to-end solutions.

AT&T had an installed base of over 18.5 million M2M connections in Q3. It is also seeing: 114% ARPU uplift from increased data demand; 49% more customers in 2014 than in 2013; and 763% higher data usage from new customers in 2013 and 2014 compared to prior years. AT&T has a number of productized M2M end-to-end solutions and is also investing in its application developer environment with build, deploy, and store utilities that leverage its M2Mx data service. Read more of this post

IBM’s Apple Mobile Solutions Could Indicate How Enterprises Will Implement Mobility

Charlotte Dunlap

Charlotte Dunlap

Summary Bullets:

  • IBM’s Apple partnership could provide an enterprise mobility case study
  • IBM has honed four key MobileFirst solutions to encourage adoption/partnerships

We analysts like to say once emerging technology starts to take shape, it then becomes all about execution as far as how likely a vendor will succeed in the market. In the area of mobility IBM has put competitive differences aside over the past several months and established key partnerships with one-time rivals in order to meet customers as they look to embark on mobile app development projects. Other partnerships include SAP and Microsoft (SAP and Microsoft have just established a similar partnership).

Literally establishing offices down at the Cupertino Apple campus, IBM has been busy readying new mobile apps and solutions targeting potential Apple enterprise customers. The new partnership will inevitably provide a nice case study of enterprises looking to leverage mobility to improve/augment businesses.   Read more of this post

Big Insights Need Business Apps, Not Just Data Lakes

Brad Shimmin

Brad Shimmin

Summary Bullets:

  • If data is a natural resource, not unlike oil or coal, then why do companies let it pool and stagnate in data lakes, data warehouses and Hadoop clusters?
  • Instead, it should flow from these data refineries to both infuse and fuel everyday systems of record and engagement.

Having spent the last three weeks on the road, attending user conferences from Salesforce.com, SAP and IBM, I’ve learned two important things. First, sleep is a precious commodity, often hard to come by and truly something not to be wasted. And second, enterprise data is likewise as precious a natural resource that, like coal and oil, should not to be wasted. Of course, unlike true natural resources, data is anything but scarce, bubbling up from systems of record and engagement, flowing freely from server farms and permeating the ‘Internet of Things’ (IoT). Read more of this post

MMS News: New Services, Mobility Integration with Cloud/UCC; Solid Traction

Kathryn Weldon

Kathryn Weldon

Summary Bullets:

  • Current Analysis just completed its latest report updates on global managed mobility services offered by the largest Tier 1 U.S. and European operators.
  • Highlights include increased traction for ongoing initiatives; more integration of mobility, cloud and UCC services; and some new services.

Current Analysis has just completed its updates of global managed mobility services offered by the largest U.S. and European operators. While there were no major surprises, the profile updates show continuing service evolution, especially related to the coming together of mobility and other transformative services. The reports also show evidence of traction in key sectors. A sampling of new information includes: Read more of this post

Are Cloud Contact Center Offerings in Need of a Strategy Booster Shot?

Ken Landoline

Ken Landoline

Summary Bullets:

  • Although cloud-based contact center solutions have been popular for several years now, many companies that have not yet made the move from a premises-based to cloud-based solution are being held back by the lack of a solid business case analysis.
  • Vendors wishing to drive cloud-based customer service sales need to provide the materials and tools that drive a strong business case analysis, or stand to lose market share in the next few years.

Last week Aspect Software announced an aggressive upgrade program to stimulate the contact center market to move from dated premises-based automatic call distributors (ACDs) to its newer Aspect Hosted and Zipwire cloud-based customer care software solutions. The campaign, entitled “Ask a CFO,” is targeted directly at Aspect’s major contact center competitors – Avaya, Cisco, Genesys and Interactive Intelligence, which have been encroaching on Aspect’s installed base recently. The program provides discounted pricing, as well as the newly-developed Aspect Value Analyzer tool, to assist prospects in developing a cloud solution business case. Given the fact that Aspect is coming off a two-year corporate turnaround during which it changed out its executive team, redesigned its channel organization, reorganized its disparate family of offerings and added several new cloud-based products, this is an excellent strategic move. It is the perfect time to become more aggressive in seeking a larger portion of mind and market share that was lost during the company’s turnaround efforts. Read more of this post

SAP is the Latest AP Vendor to Highlight New App Development Tools Approach

Charlotte Dunlap

Charlotte Dunlap

Summary Bullets:

• SAP joins the steady stream of next-gen app development framework news via SAP Web IDE/SAPUI5

• SAP could better outline the line-of-business user’s new role in app development by emphasizing its framework’s codeless abilities

SAP is the latest among app platform vendors to highlight its app development framework approach to simplify mobile app development. During this week’s SAP TechEd && d-code developer conference and amidst all the hoopla around the newest version of SAP HANA, some mobile app development updates did surface. SAP demonstrated the simplified tools behind Web IDE (formerly SAP River RDE) coupled with the SAPUI5 framework, and the ability to push codeless development using Fiori’s drag and drop components. (Note, OpenUI5 is the open source version which provides capabilities that export to Apache Cordova). However, SAP seemed to miss the opportunity to target the IDE environment to a newfound enterprise audience that includes business users.

Read more of this post

Amazon Web Services Fires Up Its New Directory Service, Taking Aim at the Enterprise – and Microsoft

Amy Larsen DeCarlo

Amy Larsen DeCarlo

Summary Bullets:

  • AWS’ new Directory Service promises central IT a single system to authenticate users to both cloud-based and on-premises applications.
  • By integrating its Directory Service with Microsoft Active Directory, AWS makes its authentication solution a practical unified option for some heavy users of its cloud, but it is unlikely to supplant Microsoft anytime soon and its pricing model is flawed.

In a bit of a role reversal, Amazon Web Services is taking a direct shot at rival Microsoft in its pursuit of corporate clients. AWS is hoping that its new Directory Service will sweeten the appeal of its cloud to IT executives who have been put off by the complexity of post-cloud migration application management challenges. Specifically, AWS is playing up the fact that by working with Microsoft Active Directory, the company can offer business and government customers a unified mechanism via its AD Connector to authenticate users, add or move computer systems, and facilitate connections to printers and other enterprise resources both in the cloud and on-premises. The solution looks like an elegant one, but a complex pricing model could throw a wrench in the works. Read more of this post

The Old Guard: Out of the Frying Pan and into the Frying Pan

Steven Hill

Steven Hill

Summary Bullets:

  • The decision for HP to split into separate consumer and enterprise companies is long overdue, and done correctly it will allow both siblings to be more responsive to their respective markets.
  • By shedding low-margin business units IBM is doing the right things to allow them to continue as innovators without bogging themselves down with manufacturing considerations.

No other industry moves as fast as IT, and every vendor faces the challenge of evolving to remain current with the changing nature of this business. But the challenges for old-school industry stalwarts like IBM and HP are a little different, in part because they’re still simply perceived as “old-school” (irony intended), plus they have a legacy of products that they must continue to sell and support. Does this mean I give them a pass on everything they do? Not on your life – but I certainly admire the commitment it takes to recognize their own weaknesses and make the tough choices. Read more of this post

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