Red Hat’s Acquisition of FeedHenry Critical to Success of OpenShift PaaS

Charlotte Dunlap

Charlotte Dunlap

Summary Bullets:

  • Red Hat’s acquisition of FeedHenry is vital to strengthen its PaaS offering with best-of-breed MBaaS.
  • Red Hat’s greatest challenge is integrating proprietary technology with its open source products and services.

After my recommending for quite some time that Red Hat acquire FeedHenry in order to kick start its mobile services offering with its OpenShift PaaS, the company announced the acquisition today (September 18; for $81 million). I had a chance to speak with execs during airport layovers on their way home from Ireland (where FeedHenry is based). Read more of this post

Enterprise Uptake of Collaboration Services Gains Ground; Cloud Contact, Mobility and Video Lead the Way

Cindy Whelan

Cindy Whelan

Summary Bullets:

  • Enterprises are moving beyond foundational collaboration technologies to embrace cloud and mobility options.
  • Cloud-based contact center services and video are gaining ground with enterprises.

In August 2014, Current Analysis completed primary research regarding current and planned enterprise investment in four areas: cloud, mobility, network and collaboration services. The research utilized a wide ranging survey of enterprise IT executives, most of whom were responsible for defining, evaluating and selecting the providers and services used by their company. The majority of the companies surveyed had between 100 and 5,000 employees, although there were several with up to 10,000 or more employees. Read more of this post

Notes from the Mobility World: EMM and MADP Coopetition Is Alive and Growing

Paula Musich

Paula Musich

Summary Bullets:

  • As you select your primary EMM or MEAP provider, keep in mind the staying power of the providers you select.
  • Focus less on managing devices and more on how you are going to secure mobile applications, streamline their delivery and preserve a good end-user experience.

Between dueling mobility-focused events at the AirWatch Connect user conference and CTIA/MobileCON, this week produced more examples of how the lines are increasingly blurring between enterprise mobility management (EMM) and the mobile app world. Read more of this post

Just How Important is the Cloud to Unified Communications?

Brad Shimmin

Brad Shimmin

Summary Bullets:

• The cloud is here to stay, but do IT buyers responsible for enterprise chat, voice, and video, truly look to the skies in delivering such real-time communications modalities?

• Our new primary research results affirm the importance of the cloud for real-time communications — that is, the importance of the cloud in “all” of its many guises.

Certainly the cloud has already and will only continue to dramatically impact every nook and cranny of the enterprise IT landscape. Whether it’s something as specific as speeding development QA and test cycles, or as general as cutting back on and simplifying hardware expenditures, the cloud has shown itself capable of both mirroring and in many instances improving workloads traditionally housed on premises, within the data center, the server closet or even beneath the receptionist’s desk. Read more of this post

Mobility Services Usage Evolves, with IT Service Providers and Operators Gaining Traction

Kathryn Weldon

Kathryn Weldon

Summary Bullets:

  • Use of mobility management services is up, with the bulk of service contracts going to IT SPs and mobile operators.
  • The mix of services in use has evolved to include more M2M, mobile payments and app management.

A new Current Analysis survey, completed in August, asked 650 companies about their use of transformational services including cloud, collaboration and mobility services. The results regarding mobile services show some consistency with, but also some evolving differences relative to, the two previous mobility studies that Current Analysis conducted in 2011 and 2013. Both the 2013 survey and the new study showed that about 60% of companies use external providers or a mix of internal and external sources for mobility management, but some services have grown significantly in usage. As before, companies are primarily seeking services from large IT service providers (33%) and mobile operators (27%) while a lower percentage use VARs, consulting companies, and network equipment or software vendors. The services in use range from mobile strategy consulting to telecom expense management (TEM), mobile device management (MDM), mobile applications management (MAM), enterprise app stores, application development, mobile security, M2M, mobile payments and mobile content management. Of these, TEM, MAM, mobile security, M2M and mobile payments have grown the most in usage or planned usage. Read more of this post

VMware Doesn’t Make Many Mistakes, but It Is with Respect to Physical Networking

Mike Fratto

Mike Fratto

Summary Bullets:

  • VMware dismisses physical networking as a mere forwarding plane, ignoring the benefits of integration.
  • If that observation is inaccurate, then VMware needs to address its messaging on the importance of physical networking.

Fresh off VMworld 2014, I came away with the very distinct impression that the company – not any specific individuals – is quite dismissive of physical networking, to the point where it is detrimental to its own success. While I continue to be impressed at how well the company develops new products, maintains a practical engineering focus, and seems to handle partner co-opetition with aplomb, it is also making a rather big mistake with ignoring the importance of integration with the physical network. Read more of this post

Rapid Application Development Methodology is Gaining Attention Among Cloud Leaders

Charlotte Dunlap

Charlotte Dunlap

  • Rapid Application Development (RAD) method gains newfound attention among cloud leaders looking to differentiate PaaS offerings
  • RAD helps enterprises plow through backlogs of web/mobile apps which modernize or replace legacy systems.

RAD is not a new methodology, but it is garnering attention among PaaS providers looking to expand their advanced services to address groups of mobile/web developers. This week during VMware VMworld, I delved deeper into the topic with application platform execs to explore how vendors can better address developers in search of high-productivity tools. Read more of this post

Demystifying the Internet of Things – Inhibitors That Can Derail Mass Adoption

ITCB-HarishTaoriSummary Bullets:

  • A nascent ecosystem, lack of standards, emergence of new business models and cost economics remain some key barriers for large-scale IoT adoption.
  • IoT challenges will be addressed in time by active participation of tech savvy consumers, profit seeking smart entrepreneurs and innovative enterprises.

Continuing my Demystifying IoT series, in this blog I am sharing some of the key challenges that may inhibit IoT growth or prevent IoT from achieving its potential. Read more of this post

Paying for Faster Customer Service – Brilliant Innovation or Terrible Idea?

Ken Landoline

Ken Landoline

Summary Bullets:

  • Segmenting customers into different levels of service by classifying them into distinct groupings (e.g., platinum, gold and silver) and doling out different levels of service may be common practice for airlines and financial institutions. However, it is normally implemented by segmenting users based on usage and/or spending levels prior to the service cycle and providing different access points like unique dial-in numbers or dedicated websites for priority service.
  • Having all customers call the same number, join the same queue and then openly soliciting them to pay an extra fee to move up in the service line is something very different that will prompt some long-time customers to wonder why their loyalty has little value to the company.

As consumers we are all becoming accustomed to paying a premium for better and/or faster service. We do this to get into premium lanes on a freeway, priority boarding on an airplane, and even to get to the head of the line at some theme parks. However, when I read last week that EE, a mobile phone company in the UK had introduced a charge for jumping ahead in the queue on customer service calls it just sounded like a bad idea that, if accepted by their customers, could fundamentally change the landscape in customer care forever. EE has implemented this new option in their customer service center by having an automated message greeting customers calling into their centers during busy times and offering to jump them up in the queue for the flat fee of fifty pence, or roughly one U.S. dollar. Although EE has not reported on what percentage of customers are opting for the offer, the good news is that, according to the articles I read, EE mobile customers are speaking out against the offer and strongly rejecting the idea of paying extra for expedited service. EE customers, especially those who have been customers for years, are unhappy that all calls are not being treated equally as they had been in the past. Several commented they are considering switching mobile carriers to those not charging such a fee. Read more of this post

Collaboration in the Enterprise Needs a Wakeup Call

Brad Shimmin

Brad Shimmin

Summary Bullets:

  • If we are to move forward with enterprise collaboration as something more than a cost center, perhaps our very idea of collaboration needs a hard reset.
  • It’s time we did away with the notion of collaboration as a discrete set of tools and instead explored the idea of collaboration as ambient user engagement.

I think the enterprise collaboration market is ripe for a bit of a shakeup. Somewhere there’s a wake-up call ringing right now, a signal to vendors and to enterprise IT professionals that the current swirling paradigms of thought on the matter of collaboration have slowed and are currently stymied by an overabundance of bright shiny market trends like cloud, mobility, social networking, and even big data. Of course, like many, I feel that the effective application of capabilities such as expertise location, geo positioning, and multi-channel delivery will mean a lot to the future of Microsoft Office 365, IBM Connections, Unify Ansible, Avaya Aura, and Jive Social Business Software. Furthermore, the many collaborative modalities wrapped up within these solutions (doc sharing, email, chat, voice/video, event streams, etc.) are part and parcel to their success and to our success as users and IT professionals. Read more of this post

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